COVID-19 up-date
25th September 2020
Holiday Cottages – We are delighted to have been accredited the Quality in Tourism, Safe Clean Legal Award. AA Covid - 19 Confident Award. Visit England, We're Good To Go Award.
Here at Mulgrave Holiday Cottages the health safety of our guests and our staff is paramount to us.
We’ve always had very high standards, but until Covid-19 is considered to be of minimal threat by the Government and a normal life resumes, we are implementing changes that will reduce risk and allow you to enjoy your holiday with peace of mind. Our dedicated team of housekeepers have consulted with Government guidelines and advice from various industry bodies to implement additional hygiene measures.
New rules of 6
From 14 September 2020, it is against the law to meet people you do not live with, indoors or outdoors, in a group larger than 6 (unless you are part of the same household or support bubble).
In England, the maximum of 6 people includes children of all ages (in Wales children under the age of 11 are not included within the maximum of 6)
If you are travelling from an area impacted by local lockdown restrictions, we can only accept bookings for those from within the same household or support bubble.
Any bookings with a party size of 7 or more cannot currently take place unless the party members are from the same household or support bubble.
To put your mind at ease any customers impacted by this will be offered a full refund or rearrange to new dates in 2021 or 2022.
Mulgrave Estate Holiday Cottages cannot be held responsible for whether a guest is conforming to government policy or not. It is almost impossible for us since we do not know if they are a family or a support bubble.
What will change:
Additional hygiene measures will be undertaken by our housekeeping team. This does mean that we need to ask our guests to check in later at 5pm and check out earlier at 9am, we hope you understand that it is for the safety of you, and our housekeepers.
All housekeepers provided with the appropriate fresh, single use PPE for cleaning each property.
All key safes and keys will be sanitised before every arrival.
At each changeover, all hard surfaces such as light switches, door handles and electric sockets will be disinfected.
All crockery, cutlery and cookware will be fully checked for cleanliness and re-washed if necessary.
All kitchen cloths provided will be brand new.
Hand wash, hand sanitiser and a pack of anti-bacterial wipes will be placed in the kitchen of each property.
As standard, all bathrooms will be thoroughly cleaned and disinfected.
Remote controls will also be disinfected and placed in a sealed plastic bag ready for your use.
Taking high-risk items out of properties. This includes items such as books, board games and DVDs.
Bed throws, spare blankets and some bedroom decorative soft furnishings will also be removed from all our properties
All properties will be thoroughly checked prior to your arrival.
Even with all the measures we are taking, we cannot 100% guarantee that your property will be Covid-free. We can assure you that the risk of contagion in any of our properties is very low – much lower, for example, than visiting a shop or supermarket.
Firewood Sales – Quality, seasoned hardwood logs produced from our own sustainable timber at the Mulgrave Sawmills. Quality kindling now available. Add a bag to your order! https://mulgrave-estate.co.uk/firewood/buy-online
Property Repairs & Maintenance
– our building team have ceased all routine repairs and maintenance. If you are a tenant and have a genuine emergency, please call the Estate Office on 01947 893239.
The situation is enormously complex and fast moving, and we believe that taking decisive action to help implement effective social distancing is in the best interests of all of our visitors, staff and local community and is part of the collective national effort to help contain the coronavirus.
We will be posting any updates as soon as we have them on our website and social media, so please look out for these.
